Haven & Harmony products are available through our network of authorized dealers. Your authorized dealer is your primary point of contact for questions regarding purchases, payments, delivery, returns, cancellations, refunds, replacements, and other order-related matters.
When manufacturer assistance is required, your dealer will work with Haven & Harmony to review the request and determine the appropriate next steps.
Because individual dealers establish their own sales and service policies, specific terms may vary. We recommend reviewing your dealer's policies before completing your purchase.
Shipping, freight, delivery arrangements, costs, and related services are coordinated through the authorized dealer from whom your Haven & Harmony products are purchased.
Delivery methods may vary depending on the product, order size, dealer, and destination. Some Haven & Harmony products may require freight delivery due to their size or weight.
At the time of delivery, we recommend inspecting your shipment and products for visible damage, missing items, or other concerns before accepting the delivery whenever possible.
If you discover shipping damage, missing items, or an order discrepancy:
Your dealer will coordinate with Haven & Harmony and the appropriate shipping or freight provider when manufacturer involvement is necessary.
Returns, refunds, exchanges, and related financial transactions are handled through the authorized dealer from whom the product was purchased.
Because many Haven & Harmony products, cushions, finishes, fabrics, and configurations may be made or prepared specifically for an order, return eligibility may vary by product.
Before purchasing, please review your dealer's applicable return, refund, exchange, and cancellation policies.
If a product concern requires review by Haven & Harmony, the dealer will work with our team to determine whether the request involves a manufacturing issue, shipping issue, warranty consideration, or another circumstance.
Any approved refund, credit, replacement, repair, or other resolution will be coordinated between the customer, authorized dealer, and Haven & Harmony, as applicable.
Requests to change or cancel an order should be made directly with the authorized dealer where the order was placed.
Because products may enter production or fulfillment shortly after an order is confirmed, changes or cancellations may not always be possible.
Any applicable cancellation charges, credits, refunds, or other financial adjustments will be handled through the selling dealer according to the dealer's policies and the status of the Haven & Harmony order.
If you receive a product that appears damaged, defective, incomplete, or different from what was ordered, contact your authorized dealer promptly.
To help expedite review, be prepared to provide:
Additional information may be requested depending on the nature of the claim.
Your dealer will work with Haven & Harmony when manufacturer review is necessary. Haven & Harmony may review photographs, product information, manufacturing records, or other documentation before determining an appropriate resolution.
Haven & Harmony stands behind its products in accordance with the applicable Haven & Harmony warranty.
Consumers who believe they have a warranty-related issue should first contact the authorized dealer from whom the product was purchased. The dealer can help gather the information necessary for Haven & Harmony to evaluate the claim.
Proof of purchase and supporting documentation may be required.
Warranty coverage, exclusions, claim procedures, and available remedies are governed by the applicable Haven & Harmony warranty.
Certain Haven & Harmony products may be made to order or produced using customer-selected fabrics, finishes, cushion configurations, or other options.
Because these products may be produced specifically for an individual order, changes, cancellations, returns, and exchanges may be limited once production has begun.
Please carefully review all product selections, dimensions, fabrics, finishes, quantities, and other specifications with your dealer before approving your order.
Cushion comfort is subjective and may vary depending on cushion construction, foam, fiber, fabric, dimensions, and individual preference.
Haven & Harmony uses materials selected for the intended application of its cushion products. Some variation in appearance, dimensions, firmness, loft, stitching, fabric alignment, and other characteristics may occur as part of normal textile and fabrication processes.
These variations do not necessarily indicate a product defect.
For questions about cushion construction, available materials, or product specifications, please consult your authorized Haven & Harmony dealer before ordering.
We make every reasonable effort to accurately represent Haven & Harmony products online and in printed materials. However, colors, textures, finishes, fabrics, and other product characteristics may appear differently depending on photography, lighting, display settings, material variation, and manufacturing processes.
Whenever possible, we recommend reviewing physical fabric or finish samples with your dealer before making a final selection.
Haven & Harmony products are sold through authorized dealers. Retail pricing, quotations, promotions, financing, discounts, deposits, payment terms, taxes, delivery charges, and other transaction-related terms are established or communicated through the selling dealer.
Please contact an authorized Haven & Harmony dealer for current retail pricing and purchasing information.
Availability, shipping, freight, duties, taxes, customs requirements, and other conditions for orders outside the United States may vary.
Please contact an authorized Haven & Harmony dealer regarding product availability and purchasing options for your location.
Your authorized Haven & Harmony dealer should be your first point of contact for questions related to an existing purchase.
If you need assistance identifying a dealer or determining where to direct a product-related inquiry, the Haven & Harmony team can help.
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Haven & Harmony respects the privacy of visitors who use our website or contact us for information.
Information you voluntarily provide through our website—such as your name, email address, telephone number, dealer inquiry, or product-support information—may be used to respond to your request, provide requested services, improve our website and customer experience, and communicate with you where permitted.
Our website may also collect technical information such as IP address, browser type, device information, referring pages, and website activity through standard website technologies and analytics tools.
Information may be shared with service providers, authorized dealers, or other parties when reasonably necessary to respond to an inquiry, provide requested services, support a product-related matter, operate our website, or comply with applicable legal requirements.
For complete information regarding how Haven & Harmony collects, uses, stores, and protects personal information, please contact us for our Privacy Policy.
